Why Is Reputation Management so Important?

Do you know what people are saying about your business online?  If you don’t have a consistent plan to monitor your Reputation Management, you could be losing opportunities AND you could also be missing customer service issues that could make or break your reputation and your business growth. Several years ago, I wrote a post about Reputation Management that is as relevant today as it was … [Read more...]

What is Reputation Management?

When conducting an on-line business or even if your business is a "store front" operation, eg. Restaurant, Retail Store, etc. you need to keep informed of what customers are saying about you... There is one way to find out and that is revisiting customers and asking for feedback. However, there is another important element that you need to know. What are they saying about you on-line? If you have … [Read more...]

7 Rules of Good Customer Service

Do you provide good Customer Service? Customer service has been around for a long time and the term has been over-used and neglected.  Customer Service has also been defined in different ways. What does Customer Service mean to you as a consumer? "after sales" support? efficient communication between you and the seller? being valued as a customer? offered special deals and added … [Read more...]